About BluePhoenix KMS
BluePhoenix KMS is a leading provider of Knowledge Management (KM) software for enterprises. The company modernizes and transforms the legacy data, information and content elements in enterprises into one knowledge management repository. The company offers proven solutions for enterprises such as financial institutions, logistics companies, the public sector, telecom operators, cable & satellite TV broadcasters, hi-tech organizations and more. By improving the management and delivery of knowledge, improving customer service, enhancing marketing efforts and reducing operating costs, BluePhoenix KMS has become an invaluable solution that is used by thousands of users in enterprises.
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Key Advantages
The advantages of the system are many. Your agents will need less training time yet offer faster and more accurate responses. This increases customer satisfaction and offers reduced contact center operating costs. Management decisions are also improved with our data analysis tools while closure rates and add on sales are increased.
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